Perpetual Becoming

Paying Attention to the Process

You’ve Got [Junk] Mail

Spoiler Alert:  I am writing about paper.  If you are easily offended by paper you may want to quit reading.

Have you counted the direct (industry nice term) or junk (actual value added) mail you receive in a week lately?  I get a ton of it.  Most of it I have not sought out, but for whatever reason someone has decided I will respond to this endless barrage of re-purposed tree limbs.

Now, to be fair and honest in my reporting, I have occasionally responded.  I’m not sure what that percentage would be, but let’s say for the sake of argument I get an average of 25 pieces of “direct” mail a week, and over the course of the past year I’ve applied for 1 credit card, clipped 20 coupons, and considered 5 miscellaneous promotional offers.   That would mean that 26/1300 pieces of said mail were affective/relevant to me boasting a whopping 2.0% rate of return.

A recent favorite arrived over the weekend.  It was a letter from the Census Bureau (this is not a political statement, and if that’s your game please comment elsewhere – there’s a multitude of places to do that :) ) informing me that I should be expecting another piece of mail from them in the next week with the actual census enclosed.  That’s right, direct mail, informing me of some impending direct mail.  Absurd.  Other examples include charities that send me reams of paper that have probably more than offset the contributions I’ve made to their organizations under the auspices of helping those in need.

I get that we all need to advertise and communicate.  I do.  But the thought hit me recently, how much resource must that represent?  In a world where many (not all) have access to email and the Internet  (not to mention web 2.0 platforms) isn’t there a better way?  There has to be many other places that resource could be better used – social causes, deficits, community development and jobs to name a few.

The second thought that occurred to me is that it’s partly my fault.  I toss it in the garbage, or run it through my shredder without taking the time to let these organizations know what I think.  I am that lazy.  Week after week I watch this paper roll in, wasting natural, human, and economic resource – and I’m content to blame “those people” for sending it to me.

Perhaps I need to get off my butt and send an email, make a phone call, and help the organizations that are trying to serve me and others serve us better.  Like many other things our actions are our vote, and that vote is often loudest when we do nothing at all.

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5 Comments»

  Zach wrote @

totally agree. i hate the junk mail, but for me it brings up two issues if we get rid of it.

1- Almost all “junk” mail is sent through the USPS. Direct mail is perhaps the #1 revenue generator for the USPS. With all the troubles that that institution is having, ceasing or reducing direct mailers would more than likely result in tens of thousands of layoffs around the country. I have family members employed by the USPS, and if it helps keep them employed, I am fine wasting 2 minutes of my time going through junk mail.

2- Businesses, organizations, churches, etc. all need to advertise. As a marketing student I realize that direct mail may cover the largest prospective audience, but the return rate is one of the lowest among possible strategies. I predict this- as we see direct mail campaigns cease, your privacy will be increasingly invaded. Instead of getting ads in the mail, your phones will push ads to you based on GPS location, browsing history etc. Text messaging advertising will ramp up, and cable and internet providers will begin to further track your viewing preferences and display personalized ads through their mediums.

So in short, yes I do hate junk mail. And I agree that they are generally a waste of resources for companies (especially the Census Bureau and non-profits). However ethical and privacy boundaries may be challenged as alternative methods of advertising become more mainstream.

  Dan Bryan wrote @

Zach thanks for bringing up such great comments, I honestly had not considered the affect on the USPS, I’m certainly no expert. Overall though I think (and you mentioned it too) that media is changing whether we want it to or not, and although there are pitfalls, I’m in favor of many of the changes.

To #1, I would never want anyone to lose their jobs, your family included. I still take issue over the extreme amounts of waste with junk mail. Perpetuating one problem to avoid another is a tough argument for me to accept. I fully recognize that it might not easily play out this way in reality, but if the resource that is currently allocated to a predominantly ineffective time/money/people suck was allocated elsewhere, then in theory there would be jobs that both employed people AND helped society. But, once again, not trying to be flippant about many, including your family who would be affected by this shift. And for me it’s not about time, I don’t waste any time now, I just throw it out – but that seems like the bigger waste to me.

To #2 I think the privacy issue is certainly an interesting, relevant and provocative one of late. To the extent that the scenario you’ve predicted plays out, I agree, some might find it preferable to receive tons of mail that can’t tell where you’re checking sports scores on your iphone.

I don’t think it necessarily has to play out this way though – I’m calling for a simple shift that is really a corollary in my mind. You’ve got a physical address (residence), and you’ve got a virtual address (email) that are “fixed”. They don’t follow you, they don’t track your habits – so simply trade one for the other.

I think this concern is valid though, one of the reasons I’m not currently actively choosing to participate in location sharing services like foursquare, etc.

  Zach wrote @

The big difference is when junk mail is sent to you, you physically have to touch it to dispose of it. So, no matter how briefly or consciously the act is, you still have to interact with it and acknowledge it on some level. Spam filters on email are becoming “smarter” and usually eliminate even the knowledge that you have received junk mail. Yeah email is cheaper, but it is also more easily avoidable. You can easily give a fake email address, or have an email address for spam purposes only. Something like that is a lot harder to do with a physical mailing address where most people have one, maybe two at the most.

Much like physical addresses, people usually only have one or two phone numbers. Changing your number often means paying a $300 ETF. That is why I think advertising/soliciting is going to become increasingly mobile.

By the way, I miss having these thought provoking conversations.

  Zach wrote @

Forgot to mention that you use big words now, and I have to look up their meaning to decipher your comments. Thanks for the brain workout today.

  Dan Bryan wrote @

Thank you man, it was good to have a discussion – I much prefer that to merely lobbing posts out into the interwebs without any interaction…


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